Frequently Asked Questions

We’ve kept things simple. Here you’ll find some helpful information about ordering, delivery and gifting from The Kind Co.

Where do you deliver?

We currently deliver throughout Ireland, Northern Ireland, the UK and Europe.

How much is delivery?

Ireland — €2.50
Northern Ireland & UK — €4.50
Europe — €4.50

Please note that orders being delivered outside the EU may be subject to local customs charges, import duties or taxes. These charges, where applicable, are the responsibility of the recipient.

How long will my order take to arrive?

We aim to prepare and dispatch orders as quickly as possible.

Once dispatched, delivery times will vary depending on the destination and postal service. Please allow additional time during busy periods, public holidays or where customs processing is required.

The Kind Co. products are intended as supportive wellbeing resources and aren't a substitute for professional mental-health or medical support.

1-3 days Ireland & NI

3-8 days Uk

3-8 days Europe

Can I send a Grief Deck directly to someone as a gift?

Absolutely. Our Grief Decks have been created to offer a little support during a difficult time and can be sent directly to someone you care about.

Simply enter their address as the delivery address at checkout.

Can I include a personal message?

Yes. If your order is a gift, you can add a personal message at checkout and we’ll handwrite your note and include it with the package.

No pricing information will be included with gift orders.

Can I return my order?

We hope you’ll be happy with your order. If you change your mind, you have the right to cancel and return eligible online purchases within 14 days of receiving your order, in accordance with EU consumer law.

Items must be returned unused and in their original condition and packaging.

Please contact us before returning an item so we can provide the relevant return information.

This does not affect your statutory rights where an item is faulty, damaged or not as described.

What if my order arrives damaged?

If something isn’t right with your order, please get in touch with us as soon as possible. If possible, include your order number and a photograph of the damaged item or packaging so we can help resolve it quickly.

Is my payment information secure?

Payments made through our website are processed securely by our payment providers. The Kind Co. does not store your full card details.

How do you use my personal information?

We only collect and use personal information where it is necessary to process your order, provide customer service, operate our website and meet our legal obligations.

We will never sell your personal information.

You can find full details about how we collect, use and protect your information in our Privacy Policy.

Do you use cookies?

Yes. Like most online stores, our website uses cookies to help it function correctly and to understand how visitors use the site.

Where required, you will be given the option to accept or manage non-essential cookies when you visit our website. You can find more information in our Cookie Policy.

Will I automatically be added to your mailing list?

No. We’ll only send you marketing emails if you have chosen to hear from us. You can unsubscribe at any time.

Emails relating to an order you have placed, such as order confirmations and delivery updates, are separate from marketing communications.

Who is The Kind Co.?

The Kind Co. is an Irish wellbeing brand creating thoughtful products to offer a little support through some of life’s more difficult seasons.

Our first collection, Grief Cards — 54 Cards for Life After Loss, was created as something practical to reach for when finding the right words—or knowing what you need—is difficult.

Need some help?

If you have a question about an order, delivery or one of our products, please get in touch through our Contact Us page and we’ll be happy to help.